What do we do to help someone who is down? Do you cheer them up or do you cry with them?
I think every situation is different and you have to pray for godly wisdom, but consider what Solomon says in Proverbs 25:2o:
“Like one who takes away a garment in cold weather. And like vinegar on soda, is one who sings songs to a heavy heart.”
I think we need to be careful when we approach someone who is discouraged and down. We don’t want to take away their ‘garment in cold weather.’